Refund and Returns Policy — Dream Homes 360

Last updated: October 2, 2026

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

Important Notice Regarding Our Dropshipping Model

Because Dream Homes 360 operates via a dropshipping model where products are fulfilled and shipped directly by our wholesale vendors, customers must always read product descriptions carefully and verify sizes and colors before purchase.

If you receive a product that is broken, torn, or not working, our products are backed by a 30-day warranty. If something is wrong, please contact our support team at admin@dreamhomes360.com with proof (such as photos or videos of the issue). Once approved, your payment will be refunded to your account within 7 business days.

Eligibility for Returns & Refunds

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back directly to the manufacturer or wholesale vendor without contacting our support first.

Partial Refunds

There are certain situations where only partial refunds are granted:

Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.

Refund Process

Once your return or proof of defect is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 7 business days.

Late or Missing Refunds

If you haven’t received a refund yet:

First check your bank account again.
Then contact your credit card company, as it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at admin@dreamhomes360.com.

Sale Items

Only regular-priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective, broken, torn, or not working. If you need to exchange it for the same item, send us an email at admin@dreamhomes360.com with proof of the issue.

Shipping Returns

To return your product, please contact our support team at admin@dreamhomes360.com for the correct return address.

You will be responsible for paying for your own shipping costs for returning your item (unless the item arrived damaged or defective due to vendor error). Shipping costs are non-refundable.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.